Don’t worry, this is normal for some customers/orders. We’re a real company with real people! The reason you haven’t heard from us is because we only begin sending email updates to you once your order has been shipped and has some tracking information. This can be 1-3 weeks after you placed your order.

You’ll hear from us much, much sooner if you ordered an artwork review.

But here’s some exciting news: In 2019 we’ll be launching an order look-up application so that you can check where your order is during the production stage, even before it has shipped! This is expected to launch in Spring 2019.

We sure do! We work with pet influencers and human influencers.

If you’re a popular pup, kitty or other kind of pet with lots of fans on social media, we’d love to hear from you!

If you’re a human being, and a pet parent, and you have a lot of followers on social media, we can definitely work together.

We donate a portion of our profits to animal welfare charities. Our work, and your support, helps provide a better life to animals in need.

In addition to monetary donations, we also highly encourage all customers who receive defective or incorrect blankets to donate them to their local shelters. Not only does this give some extra comfort to a dog without a home, but it also turns a minor inconvenience in to an incredibly heart-warming and selfless deed.

Thank you

Yes, our brand is all about your pet. Your pet is our focus, not the photo background! Our artists create our custom portraits based solely on the pet. We never include the background.

US Orders: 2-3 weeks production time, 3-7 working days delivery time. We estimate a 3-5 week turnaround time in total, but orders sometimes arrive sooner.

International Orders: 2-3 weeks production time, anywhere from 10 to 20 days shipping time. We estimate a 3-5 weeks turnaround time in total. Note that international orders can be delayed due to customs.

You’ll receive an email containing your tracking number once your order is ready to be shipped.

We won’t explain the entire process (that would take hours), but we can summarize!

1. Your order is sent for photo review
2. Photos are transformed in to unique artwork
3. In-house artwork review / Customer artwork review
4. Revisions made to artwork (if required)
5. Print preparation
6. Sent to print
7. Print, quality check, ship!

It’s certainly worth the wait! The excitement when unwrapping your unique pet print is like nothing you have ever felt before.

Depending on your order, we may ship each item in its own separate parcel. We work with multiple print partners who specialize in specific products. This ensures a high quality print.

Yes you will definitely receive a tracking number. As soon as your tracking number is available, you’ll receive an email containing the full details. If over 3 weeks have passed and you do not have a tracking number, please email us.

You’ll also benefit from our fantastic shipping updates. Whenever your parcel reaches a checkpoint in the delivery process (e.g. in transit, out for delivery, delivered etc), you’ll receive a short email to update you.

Note that you will receive multiple tracking numbers if your order is shipped in multiple parcels.

Hey don’t worry, we can fix this. Just email us and we can get this resolved for you as fast as possible.

Yes, we ship to almost every country! Everyone should be able to celebrate the love they have for their pets. We ship to over 100 countries and charge a set shipping fee for any international (non-US) order, no matter how far from the United States you are.

This is a question we get asked a lot. When you add ‘first in line artwork’ shipping to your order, our entire system, as well as our team, prioritize your order above all others. We get artwork completed within 1-2 days. Note that ‘first in line’ shipping doesn’t mean overnight delivery.

As soon as the tracking on your order is updated to ‘delivered’ by the postal courier, it triggers our automatic emails and we send you a notification to say your order was delivered.

Occasionally, a parcel will be marked as delivered by the courier prematurely. If you receive an ‘order delivered’ email from us but have not received anything, here is some information you should know:

• This occurs most often with USPS couriers. Some couriers will scan all their parcels as delivered at the start of their day, only to actually deliver the parcels over the course of the next day.

• In 90% of cases raised to us by customers, the parcel is received within the next 3 days of the ‘order delivered’ email being received.

So here are our standard procedures for these situations:

1. Check that the shipping address you provided at checkout is 100% correct. Even the smallest typo can lead to a problem with delivery. Please let us know if you made a mistake.
   
   
2. Wait 3 business days (week days) to see if the delivery email was simply sent prematurely. This advice solves 90% of these cases.

After 3 more working days have passed:

1. Ask your neighbors if they have seen it or picked it up for you.
2. Contact the local post office and ask if they have received it.
3. Contact the courier directly (USPS or FedEx for example) so that they can contact the delivery driver and get some information from them.

By this point we’re confident you’ll have located your delivery. If you haven’t then please let us know and we can work to make this right by sending you a replacement.

We would advise providing a different address for the replacement. A work address would be a good choice. Obviously having a new order sent out is the last resort and in most cases you will have located your parcel by this point.

A delivery driver has attempted to deliver the parcel, but was unsuccessful. This can be down to a variety of reasons: incorrect shipping address, nobody at home and no safe place to leave the parcel etc.

Check that you provided the correct shipping address at checkout and then contact the courier (USPS, FedEx etc.) as soon as possible to arrange another delivery attempted at a time that suits you.

If the parcel is delivered to the wrong address because you made a mistake at checkout, we cannot offer a refund or replacement.

Your order was either shipped to an incorrect address or the delivery driver has attempted delivery multiple times but has been unsuccessful, and could not find a safe place on the property to leave the parcel.

When a parcel is returned to sender, we can ship it back out to you. It’s a good idea to double-check your shipping address before we send it back out!

We can print any animal on earth so long as we receive a great photo! So far we have printed dogs, cats, horses, birds, guinea pigs, micro-pigs and even boars! Quite the collection hey!

Yes indeed! We know that some pets are inseparable, so of course we can print them together on one product. We charge an additional $10 per each additional pet product on to one single item.

We can print the full body, yes! Although this isn’t our ‘standard’ offering so you won’t see this option on the product page. If you want a full body print, just place an order and email us. We’ll invoice you a Full Body Artwork charge of +$10 to be paid as soon as possible.

Yes. But add a extra $15

Don’t worry about that! We have a team who work 24/7 checking new orders as they come in to ensure your photo is good enough to use. If for any reason there’s an issue with your photo, you’ll get an email within 24 hours of placing your order and we’ll help you choose a better photo.

We have a page on our website that provides a step by step photo guide. Please ensure you follow our guide when taking a photo or choosing a photo to upload. Low quality photos or those taken in bad lighting can lead to inaccurate pet art.

Please ensure that your pet’s fur color, eye color and any other details are clear and visible in the photo you provide.

If you need to change your order, please get in touch with us as fast as possible. We can usually make any product, size or color change without issue so long as you let us know within 24 hours of placing your order.

YES! We now offer artwork previews and unlimited revisions on every single order. So no need to worry if you’ll like your pet art. We will ALWAYS send you a preview before printing. You get the chance to give unlimited revisions and we only print once you’re happy!

If you purchased a digital art file of your pet portrait, we’ll send it to you via email. You should expect your digital pet art email around the same time you get your tracking number email. If you haven’t received your digital art file but you have received your physical product, please get in touch.

As your order is specific to the pet photos that you provided, we cannot offer refunds. Your product is 100% unique to your order and all sales are final. If you are unhappy with your final art render, and you provided photos that clearly follow our photo guide, we will do what we can to make it right. If you provided photos that do not follow our photo guide, we cannot offer a refund or replacement.

We are dedicated to ensuring you’re happy with the final product. If you don’t like it for any reason, please reach out to our support team at support@printspet.com and we’ll do our best to help you.

We have a number of safeguards in place to help ensure that you love your one-of-a-kind artwork. These include:

• Photo screening once we receive your order and emailing customers from whom we require a new photo.
• In-house artwork reviews on all pet portraits to ensure high attention to detail.
• Customer Dashboard and artwork previews on all orders, plus unlimited revisions of your artwork totally free of charge.

These 3 key points mean that you will have seen your artwork before it is printed, and will have given us the go ahead to print. So you shouldn’t have any problem with your art once you receive it in person!

We recommend that defects are kindly donated to your local shelter, to provide extra comfort to cats and dogs without a home.

Wow, we’re very sorry we missed this! Please email us with a photo of the blanket, specifically the sticker that shows your blanket size. As soon as we receive this photo we will process a replacement as fast as possible.

Alternatively we can offer you refund you the amount you paid to upgrade the blanket size, but cannot refund any other fees.

Order cancellations are permitted up to 24 hours after placing your order. Our artists will have started on your order by this 24 hour point, so we unfortunately cannot approve any cancellation after this time.

Note that any order that has been sent to print cannot be cancelled under any circumstance.